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Frequently Asked Questions

HOW CAN I GET IN TOUCH WITH YOU?

Easy. Email us at unioncampcollective@gmail.com, call us at 919-601-9206, or stop by to see the inventory in person at 1109 N. West St. Raleigh, NC 27603!

 

SHOWROOM

Our brick and mortar showroom is located at 1109 N. West St. Raleigh, NC 27603. We are open WED-SAT from 10 AM to 5 PM. Please go to our LOCATION + HOURS tab for specific directions. 

If you can't make it during our regular store hours, feel free to shoot us an email or call us and we can set up an appointment that works for both of us! We have a very flexible schedule, so meeting on our end shouldn't be a problem. 

 

SHIPPING QUOTES

If you live outside of the area, we are happy to discuss our shipping options and rates with you. Please contact us if you'd like an exact shipping quote and we will try to get you the best rate possible! All we'll need from you is your zip code and if we will be delivering to a residence or business. 

Some times we do use a third party shipping service and as a result, we cannot provide exact delivery dates/times, nor can we be held liable for damaged items. We will do our best to give you as much information as we can and we are happy to contact you with our shippers once your piece is in their possession. 

If you would like more information, please go to our POLICIES tab and look under Shipping

 

DO YOU SHIP INTERNATIONALLY?

If it can fit on a table, we will ship it across country lines! If you have questions about a specific piece, please contact us directly via email.

{UCC pieces have shipped to over 30 states, shipping prices within the continental US vary depending on the number of pieces, location, and their size. UCC is not responsible for in-transit damage, so we do suggest that you add insurance to your shipment.}

 

HOW DOES DELIVERY AND SHIPPING WORK?

We will schedule shipping with the most reliable, affordable, and fastest shipper that we are able to locate. We will do our best to get a firm ETA, but please be advised that in most cases the shippers' schedules change frequently. We HIGHLY recommend that you insure your piece when shipping. We are not responsible for in-transit damage. With some pieces professional movers will be used, and additional charges apply. 

 

STAGING, STYLING, AND RENTALS

Getting married? Have an upcoming photoshoot? Need to stage a home?

We are happy to offer our services and pieces to help you out! We love collaborating with our customers and other entrepreneurs, so shoot us an email with more details of what you would be looking for and we will be happy to figure out the logistics with you. 

 

NEED REFINISHING OR WANT TO SELL A PIECE?

Please fill out our Consignment / Buying Outright form found under the Q & A tab on our website! For more information please look under our POLICIES tab and look for Buying Outright | Direct Purchasing

 

RETURNS

As we are a small business, please be aware all sales are final. If you are unsure about a piece, feel free to take it out on approval and try it out in your space before purchasing. 

As the items we well are vintage and antique pieces, most will have signs of use and imperfections to the finish. Please contact us if you have any questions or concerns before purchasing

For more detail please look under our POLICIES tab under Return Policy.

 

THE PIECE I WANT IS "SOLD OUT". WHAT NOW?

Depending on the piece, we may have a limited quantity. Please send us an email with the item name in the subject, and also include your cell phone number and budget. We will try to keep an eye out for you! 

However, we do get very busy and pieces often sell once they hit the floor. Sign up for our mailing list and follow us on Instagram to stay up to date on our latest pieces.

 

WHERE DO YOU GET ALL OF YOUR INVENTORY

EVERYWHERE. Sometimes it's even bought outright from our customers!

 

CAN I TAKE SOMETHING HOME AND TRY IT OUT IN MY SPACE?

Absolutely! Most anything can be taken home on approval for a certain number of days. Just let us know what piece(s) you want to take and how long you would like to try them out. Then, fill out a quick form with us and you'll be on your way.

If you would like more information, please go to our POLICIES tab and look under Approvals

 

WILL THE DRAWERS WORK WELL?

We search across the country (but mostly in the Northeast and Southeast) to find the BEST pieces in condition and style. We take pride in the value of function over form. However, all items are vintage or antique and sometimes do show their age or have slight variation. We do our best to reveal all information, but please be sure to ask all the questions needed to feel comfortable making the purchase, as all sales are final.

 

HOW DO I CARE FOR THE PIECE ONCE RECEIVED?

You can find our care instructions under the Q & A tab under Caring For Your Furniture. Please email us if you have any specific questions about your piece. Glass tops are recommended for desks, nightstands, and kids pieces (or high use items). Respecting cure time on painted pieces is extremely important. 

 

WHAT IS THE DIFFERENCE BETWEEN LACQUER AND PAINT?

We could write a few paragraphs on this, but will keep it short! While lacquer is usually thought of as glossy, it can actually come in various style of finishes (Satin, Hi Gloss, Matte). Lacquering is done in a paint booth with a spray gun. This technique creates a thick glass-smooth surface, as opposed to when items are hand painted and you can see the brush strokes in the finish. We love a lacquered finish on Mid Century Modern pieces and shapely antique items alike. Regardless of how (lacquering or hand painting), refinishing items can be wonderful to freshen up investment pieces, or items you want to look "brand new!" Please email us if you have any questions on choosing between lacquered or hand painted. Most items we have listed for sale are in their original finish or have been lacquered in high gloss (or have satin finish). All items purchased in store or online can be classically refinished, painted by hand or lacquered.

 

DO YOU OFFER PAINTING AND UPHOLSTERY?

We do! Items that are purchased in store can be painted (by hand or lacquered), classically refinished or reupholstered.

 

CAN YOU HELP ME CHOOSE A COLOR? WHAT ABOUT INTERIOR DESIGN ADVICE IN GENERAL?

We are happy to assist you in choosing the perfect color for your piece! We often try to look at pictures of your home, lighting in your room, inspiration photos, and overall style of the piece to help choose the right one. 

Need a bit more help? We also offer more "hands on" in person, interior design services. Please email us to find out more about the project you are considering as well as our hourly consult rate. If we are not the right fit for the job then we can certainly suggest a list of local favorites who are qualified for your specific needs.

 

DO YOU OFFER A DISCOUNT TO THE TRADE?

We do offer a 10% discount on vintage pieces to those in the trade with proper ID (does not apply to services or new builds).

 

CAN I POST ABOUT UNION CAMP COLLECTIVE ON MY WEBSITE OR BLOG?

That would be great! Please provide credit on work, photos and links where appropriate. 

Twitter Handle: @UnionCampNC

Instagram Handle: @UnionCampCollective

Facebook Page: @unioncampcollective

Hashtags: #UnionCampCollective

 

I SENT YOU AN VOICEMAIL/EMAIL/ FACEBOOK MESSAGE/INSTAGRAM DM AND HAVEN'T HEARD BACK FROM YOU. WHY?

We receive many messages on various platforms, and cannot reply to them all. If your questions have gone unanswered, please give us another follow-up email, phone call or text and we will get back to you as soon as we can! Being such a small team prevents us from moving as fast as even we would like! We thank you for your patience.