Thank you so much for shopping with Union Camp Collective. We hope you love your new items as much as we do!
Due to its age and history, vintage & antique furnishings may show signs of wear. We think that's part of the charm, but we'll always mention any noticeable flaws in the description.
Regardless of if you purchased an item over the phone, online or in store, we want you to be 100% satisfied, so please carefully read descriptions and check measurements before purchasing as all sales are final, which means that we are unable to offer a store credit, refund or exchange. We're happy to answer any questions or send additional images if you are even slightly unsure!
As far is shipping and delivery is concerned, once an item is purchased and/or leaves store premises, Union Camp Collective is no longer responsible for the item and it is recommended that when you are handling the delivery [with an outside party] that you also purchase insurance for the item. Again, please note that no refunds or exchanges are possible. If you are unsure of your purchase and are local to the area, we strongly encourage our customers to try an item prior to purchase (please see our approval policy below for additional information).
This said, if exceptions to the rules are to be made then they will most likely result in a store credit.
All local orders (Raleigh / Durham / Chapel Hill || RTP Area ) are allowed a 24 - 48 hour trial / approval period to make sure they work in their new homes. All local orders returned within a 24 - 48 hour period will be refunded for their full purchase price. Approvals that are returned after the allotted 48 hour period will be considered as sold + final.
While most items can be shipped via USPS within 4-7 business days of purchase, we prefer to quote shipping after we know your location and are able to research the best method. The quote will be emailed for your approval 48-72 hours after your online purchase. If you are not happy with the quote, you may arrange your own shipping.
If you’d like a quote on shipping internationally, just email us at email@example.com, and we’ll get back to you with a quote ASAP. You may also feel free to email us with any other questions about shipping (costs, insurance, etc).
Shipping times vary depending on your location. Typically, for East Coast deliveries, most larger pieces can be delivered within 4 – 6 days after being picked up from our Raleigh, NC retail location. If you need a piece by a specific date, please specify that in your quote request, or upon payment of shipping costs.
All items are insured up to their full value by the carrier delivering the piece, if the shipping is handled by Union Camp Collective and included in the purchase ticket at time of sale. All pieces are inspected thoroughly by our staff before leaving our shop, and any damages not noted in the original listing for the item are repaired before the piece is picked up from our shop. If a piece is damaged by the carrier before or during transit, or upon the time of delivery to the party receiving the item, it is the shipping company’s responsibility to cover costs of any damages and the agency of their insurance department to pay for any and all repairs caused by said damages.
We love buying directly from private individuals, customers, fellow pickers, dealers, designers, artists, makers + etc!
For us, buying from folks we trust who have an aesthetic we can relate to is not only good for business, but it's good for the community. On top of that, it's always more fun to sell an item when you know the story behind it.
If you have items we should consider, please reach out to us (via email or text) with the following details:
- Clear Photos
- Asking Price - A ballpark estimate is fine. We are not mind readers or appraisers. Just need to know what you want for your stuff!
- Contact Information